Dental FAQs

Am I eligible to enroll in the Delta Dental plan?

You must be a Yale University Graduate or Professional student, or PhD student enrolled at least half-time in a Yale degree program.

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What is the enrollment deadline?

September 15, 2024 at 11:59 pm with no exceptions for late enrollment

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How do I enroll?

Enrollment can be completed by following the “Enroll Now” link on the homepage during the enollment period of August 15-September 15.

Important note:

Before you begin the enrollment process, be sure that you have all the information necessary to complete the enrollment forms including your complete address and the names and dates of birth of all dependents that are to be enrolled. You should have a major credit card (Visa, MasterCard, Discover or American Express) with you to pay for the plan(s) in order to complete the enrollment process.

To complete the enrollment process and be enrolled in either or both the Delta Dental and EyeMed plans, you must pay the cost of the plan(s) online. After you have paid, the enrollment process will be complete and you will be enrolled effective October 1, 2023.  If, for any reason, you do not complete the enrollment process, you will be permitted to re-enter the enrollment web site to complete your enrollment. After you have paid for either or both the Delta Dental  and EyeMed plans, your enrollment will be complete and you will not be able to cancel your enrollment in any plan you may have enrolled in nor will you be able to enroll in any plan you may not have enrolled in.  In other words, if you completed your enrollment (including your payment) in the Delta Dental plan but did not also enroll in EyeMed, you will not have another opportunity to enroll in EyeMed. Similarly, if you completed your enrollment (including your payment) in the EyeMed plan but did not also enroll in Delta Dental, you will not have another opportunity to enroll in Delta Dental.

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If I was enrolled in the plan this past year, do I need to enroll again for the coming year?
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What if I cannot log into the web site?

You may be experiencing a technical issue; email gradprofdenteye@yale.edu and explain the problem. Representatives from the Graduate and Professional Student Senate (GPSS) and the Graduate Student Assembly (GSA) will track down answers for you and reply via email.

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Am I covered for 12 months, or just the academic year?

The plan covers you for 12 months, from October 1, 2024 through September 30, 2025.

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Can I pay by credit card?

Yes.

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Can I charge the fee(s) to my Student Financial Services account?

Yes. You must first enroll in the Yale Charge Account Plan. This is done through YaleHub from the Student Accounts tab - Charge Account Authorization.  Please note, however, that if items charged to the Student Account are not paid on time, late fees may apply. 

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What is my coverage effective date?

Coverage becomes effective on October 1, 2024. It will last through September 30th, 2025.

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Can I enroll my family members?

You may enroll your lawfully married spouse or civil union partner and/or legally dependent children who are under the age of twenty-seven as of October 1, 2024.

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How do I find a participating dental provider?

Visit www.deltadentalct.com and use Delta Dental’s dentist search to find a participating dentist near your home or campus. Two networks are available: Delta Dental PPOSM and Delta Dental Premier®. The Delta Dental PPOSM network is a smaller, more deeply discounted network. You will maximize your benefits with these lower cost providers. Delta Dental Premier® is a larger network with more modest discounts. Approximately 80% of all dentists participate in the Delta Dental Premier® network and approximately 45% participate in the Delta Dental PPOSM network. Your plan offers enhanced benefits with Delta Dental PPOSM dentists.

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How do I find a dentist who participates in the PPO network?

Use Delta Dental’s dentist search to find a participating PPO network dentist near your home or campus. We recommend that you call your dentist to determine the cost of your specific procedure. When you do that, be sure to tell your dentist that you are a member of the Delta Dental of Connecticut plan for Yale Graduate and Professional School Students, or PhD students, not the Yale employee plan. If you don’t say this, you may receive incorrect information. For more information, visit  www.deltadentalct.com or call Delta Dental’s customer service team at 800-452- 9310. Be sure to identify yourself as a member of the Delta Dental of Connecticut plan for Yale Graduate and Professional School Students, or PhD students, and have your UPI ready (see your Delta Dental of Connecticut member ID card or your Yale University ID card, next to your photo).

Customer Service agents are available 8:00 a.m. - 6:30 p.m. ET Monday-Thursday, and 8:00 a.m. – 5:00 p.m. ET on Fridays. There is 24/7 service through Benefits Connection on the Delta Dental of Connecticut websitwww.deltadentalct.com.

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How do I find a dentist who participates in the Premier network?

Use Delta Dental’s dentist search to find a participating Premier network dentist near your home or campus. We recommend that you call your dentist to determine the cost of your specific procedure. When you do that, be sure to tell your dentist that you are a member of the Delta Dental of Connecticut plan for Yale Graduate and Professional School Students, or PhD students not the Yale employee plan. If you don’t say this, you may receive incorrect information. For more information, visit  www.deltadentalct.com or call Delta Dental’s customer service team at 800-452- 9310. Be sure to identify yourself as a member of the Delta Dental of Connecticut plan for Yale Graduate and Professional School Students, or PhD students, and have your UPI ready (see your Delta Dental of Connecticut member ID card or your Yale University ID card, next to your photo).

Customer Service agents are available 8:00 a.m. - 6:30 p.m. ET Monday-Thursday, and 8:00 a.m. – 5:00 p.m. ET on Fridays. There is 24/7 service through Benefits Connection on the Delta Dental of Connecticut website www.deltadentalct.com.

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What if I need services while I’m away from New Haven?

Visit www.deltadentalct.com and use Delta Dental’s dentist search to find a participating dentist near your location. Both networks are available in all states.

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What happens to my dental coverage if I withdraw, take a leave of absence, or lose my eligible Yale student status?

You have paid an annual premium for the coverage; it will remain in effect from October 1, 2024 through September 30, 2025, even if your status as a Yale student changes.

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If I get married after the enrollment deadline, can I add my new spouse right away?

No. You’ll need to wait until next year’s enrollment period to add your spouse to dental coverage.

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What happens if I miss the enrollment deadline?

You’ll need to wait until next year’s enrollment period to enroll in the plan.

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Who do I contact with questions about the plan?

For questions or more information, visit www.deltadentalct.com or call Delta Dental’s customer service team at 800-452-9310. Be sure to identify yourself as a member of the Delta Dental of Connecticut plan for Yale Graduate and Professional School Students, or PhD students,  and have your UPI ready (see your Delta Dental member ID card or your Yale University ID card, next to your photo).

Customer Service agents are available 8:00 a.m. - 6:30 p.m. ET Monday-Thursday, and 8:00 a.m. – 5:00 p.m. ET on Fridays. There is 24/7 service through Benefits Connection on the Delta Dental of Connecticut website www.deltadentalct.com.

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How will I get my membership ID card?

On or after October 1, 2024, go online to get your Delta Dental membership ID card. Go to www.deltadentalct.com. Login/register for an account using your UPI number found on your Yale ID card. Click the ID card icon. Your ID card will display, and you can print it immediately.

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If I have a membership ID card from this past year and have re-enrolled for this coming year, do I need a new membership ID card?

Yes. On or after October 1, 2024, go online to get your new Delta Dental membership ID card. Go to www.deltadentalct.com. Login/register for an account using your UPI number found on your Yale ID card.  Click the ID card icon. Your ID card will display, and you can print it immediately.

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Do I need my membership ID card to obtain services?

You may not need your card if you have your membership information. This can be accessed by making an account on the Delta Dental website using your UPI number. Your UPI can be found on your Yale University ID card, next to your photo.

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What if I need to change my address after I have submitted my enrollment application on the web site?

You will have to call Delta Dental  at 800-452-9310 on or after October 1, 2024 to request an address change or to confirm enrollment. Be sure to identify yourself as a member of the Delta Dental plan for Yale Graduate and Professional School Students, or PhD students, and have your UPI ready (see your Delta Dental member ID card or your Yale University ID card, next to your photo).

Customer Service agents are available 8:00 a.m. - 6:30 p.m. ET Monday-Thursday, and 8:00 a.m. – 5:00 p.m. ET on Fridays. There is 24/7 service through Benefits Connection on the Delta Dental website www.deltadentalct.com.

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Is there anyone at Yale I can contact with additional questions?

Yes. However, please contact the provider directly and thouroughly read through this website as your first step. 

You may send your questions to gradprofdenteye@yale.edu. Representatives from the Graduate and Professional Student Senate (GPSS) and the Graduate Student Assembly (GSA) will track down answers for you and reply via email.

Please be mindful that these are student volunteers. They are not Yale admin or insurance professionals, so there may be some wait time, especially during high volume times (such as around enrollment). 

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Can I cancel my dental coverage after submitting my application and payment but before the September 15 deadline?

No. Be sure to consider carefully the benefits and costs associated with the dental plan before submitting your enrollment/payment information. You are pre-paying for 12 months of coverage and will not be able to cancel once you’ve enrolled.

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